Accounts with JPY as currency cannot open support plans page

Incident Report for Twilio

Resolved

Our engineers have identified the fix for the issue impacting accounts with JPY currency being unable to access the support plans page. We will be reaching out to affected customers directly.

Posted Apr 02, 2020 - 16:04 PDT

Update

We are continuing to work on a fix for the issue that is preventing customers from accessing the support plans page.

Posted Apr 02, 2020 - 14:18 PDT

Update

We are continuing to work on a fix for this issue.

Posted Apr 02, 2020 - 10:02 PDT

Identified

The issue has been identified and the engineering team is working on implementing a fix. We will provide further updates as the information becomes available.

Posted Apr 02, 2020 - 05:58 PDT

Update

Our engineers are continuing to work to resolve the issue. We will provide further updates as the information becomes available.

Posted Apr 02, 2020 - 03:48 PDT

Investigating

We have detected an issue where Twilio accounts with JPY as current are not able to access the support plans page within the console. Our engineers are working to resolve the issue.

Posted Apr 02, 2020 - 02:24 PDT

This incident affected: TWILIO PLATFORM (Customer Support Center).