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Accounts with JPY as currency cannot open support plans page
Incident
Report for Twilio
Resolved
Our engineers have identified the fix for the issue impacting accounts with JPY currency being unable to access the support plans page. We will be reaching out to affected customers directly.
Update
We are continuing to work on a fix for the issue that is preventing customers from accessing the support plans page.
Update
We are continuing to work on a fix for this issue.
Identified
The issue has been identified and the engineering team is working on implementing a fix. We will provide further updates as the information becomes available.
Update
Our engineers are continuing to work to resolve the issue. We will provide further updates as the information becomes available.
Investigating
We have detected an issue where Twilio accounts with JPY as current are not able to access the support plans page within the console. Our engineers are working to resolve the issue.
This incident affected: TWILIO PLATFORM (Customer Support Center).