Lookup API Returning Inconsistent Results

Incident Report for Twilio

Resolved

Twilio Lookup API was degraded for 47 days between June 8th 12:00 PM and July 25th 1:50 AM Pacific Time. During this period of time, customers may have experienced issues retrieving information in around 0.1% of API calls. The issue has now been resolved.

Posted Sep 17, 2024 - 11:06 PDT

Monitoring

Our engineers are currently investigating the customer impact of a retroactive issue with Lookup. We will follow up and provide customer impact details within 2 hours.

Posted Sep 17, 2024 - 10:00 PDT

This incident affected: ACCOUNT SECURITY (Lookup).