Account Security - Three UK API Errors

Incident Report for Twilio

Resolved

We are no longer experiencing intermittent issues with regards to Account Security API for Three UK. This incident has been resolved.

Posted Sep 30, 2024 - 20:12 PDT

Monitoring

We are observing recovery in intermittent issues with regards to Account Security API for Three UK. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 30, 2024 - 18:15 PDT

Update

We are experiencing intermittent issues with regards to Account Security API for Three UK. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 30, 2024 - 16:20 PDT

Update

We are experiencing intermittent issues with regards to Account Security API for Three UK. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 30, 2024 - 15:20 PDT

Investigating

Our monitoring systems have detected a potential issue with Twilio Verify Silent Network Auth, Lookup Identity Match, Lookup Sim SWAP and Legacy Identity Match and Attributes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 30, 2024 - 15:11 PDT

This incident affected: CARRIER NETWORK (Verify Silent Network Auth, Lookup Identity Match, Legacy Identity MatchAndAttributes).