Inbound MMS Delivery Failures To A Subset Of Twilio US Short Code Phone Numbers

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery failures to subset of Twilio US short code Phone Numbers. This incident has been resolved.

Posted Mar 29, 2023 - 16:31 PDT

Monitoring

We are observing recovery in MMS delivery failures to a subset of Twilio US short code Phone Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 29, 2023 - 14:36 PDT

Update

We are experiencing inbound MMS delivery failures to subset of Twilio US short code Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 29, 2023 - 13:31 PDT

Investigating

Our monitoring systems have detected a potential issue with inbound MMS delivery failures to Twilio US phone numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 29, 2023 - 13:22 PDT

This incident affected: CARRIER NETWORK (MMS Long Code, North America).