SMS Delivery Report Delays to Small Networks in the US for a Subset of Short Codes

Incident Report for Twilio

Identified

We have identified that this incident is only impacting a subset of Small Networks in the US. We can confirm that main networks in the US are not impacted by this incident. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 16, 2025 - 10:54 PDT

Update

We are observing recovery in SMS delivery delays when sending messages to multiple Networks in United States over a subset of Short Code numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 16, 2025 - 10:14 PDT

Update

We are observing recovery in SMS delivery delays when sending messages to multiple Networks in United States over a subset of Short Code numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 16, 2025 - 08:14 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to multiple Networks in United States over a subset of Short Code numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 min or as soon as more information becomes available.

Posted Jun 16, 2025 - 07:43 PDT

Update

We are continuing to experience SMS delivery report delays to multiple networks in the United States over a subset of Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available

Posted Jun 16, 2025 - 02:00 PDT

Update

We are continuing to experience SMS delivery report delays to multiple networks in the United States over a subset of Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jun 15, 2025 - 22:13 PDT

Update

We are continuing to experience SMS delivery report delays to multiple networks in the United States over a subset of Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 15, 2025 - 20:19 PDT

Investigating

We are experiencing SMS delivery report delays to multiple networks in the United States over a subset of Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 15, 2025 - 19:21 PDT

This incident affects: CARRIER NETWORK (SMS Short Code, North America).