SMS Delivery Delays To Multiple Networks In Multiple Countries

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to multiple networks in multiple countries. This incident has been resolved.

Posted Sep 15, 2023 - 08:06 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to multiple networks in multiple countries. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 15, 2023 - 06:15 PDT

Update

We are experiencing SMS delivery delays when sending messages to multiple networks in multiple countries. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Sep 15, 2023 - 05:49 PDT

Investigating

We've become aware of a potential issue with SMS delivery delays to multiple networks in multiple countries. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 15, 2023 - 05:35 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America, SMS, APAC, SMS, Europe).