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        SMS Delivery Delays to Algar Telecom (CTBC) Network in Brazil

        Incident Report for Twilio

        Resolved

        We are no longer experiencing SMS delivery delays when sending messages to Algar Telecom (CTBC) Network in Brazil. This incident has been resolved.
        Posted Apr 20, 2025 - 21:55 PDT

        Update

        We are observing recovery in SMS delivery delays when sending messages to Algar Telecom (CTBC) Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Apr 20, 2025 - 20:04 PDT

        Update

        We are still observing recovery in MMS/SMS delivery delays when sending messages to Algar Telecom (CTBC) Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Apr 20, 2025 - 17:58 PDT

        Monitoring

        We are observing recovery in MMS/SMS delivery delays when sending messages to Algar Telecom (CTBC) Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Apr 20, 2025 - 16:09 PDT

        Update

        We continue experiencing SMS delivery delays when sending messages to Algar Telecom (CTBC) Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Posted Apr 20, 2025 - 15:28 PDT

        Update

        We continue experiencing SMS delivery delays when sending messages to Algar Telecom (CTBC) Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Posted Apr 19, 2025 - 16:01 PDT

        Update

        We continue experiencing SMS delivery delays when sending messages to Algar Telecom (CTBC) Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Posted Apr 18, 2025 - 16:16 PDT

        Update

        We continue experiencing SMS delivery delays when sending messages to Algar Telecom (CTBC) Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Posted Apr 18, 2025 - 00:00 PDT

        Update

        We continue experiencing SMS delivery delays when sending messages to Algar Telecom (CTBC) Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Posted Apr 17, 2025 - 16:15 PDT

        Update

        We continue experiencing SMS delivery delays when sending messages to Algar Telecom (CTBC) Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Apr 17, 2025 - 12:02 PDT

        Update

        We continue experiencing SMS delivery delays when sending messages to Algar Telecom (CTBC) Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Apr 17, 2025 - 10:16 PDT

        Investigating

        We are experiencing SMS delivery delays when sending messages to Algar Telecom (CTBC) Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Apr 17, 2025 - 09:22 PDT
        This incident affected: CARRIER NETWORK (SMS, Latin America).
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