Devices Using Super SIM May Have Experienced Degraded Connectivity

Incident Report for Twilio

Resolved

Super SIM connectivity was degraded for 18 minutes between 21:24 and 21:42 PT on 12/13/2022. During this period, customers may have experienced delays in getting connected to the network. At the same time we noticed that 2.2% of devices lost data connectivity. Devices that attempted to reconnect immediately after losing connectivity should have been able to successfully reconnect to the redundant instances while the impacted one recovered. The issue has now been resolved.

Posted Dec 13, 2022 - 22:15 PST