Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
500 Errors When Using Multiple Twilio Products
Incident
Report for Twilio
Resolved
Voice Recording (pause or restart), Studio and Video Rooms are now operating normally. This incident is resolved.
Update
Voice Recording (pause or restart), Studio and Video Rooms are now operating normally. We continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Monitoring
Voice Recording (pause or restart), Studio and Video Rooms are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Update
We continue to investigate HTTP 500 errors when using Voice Recording (cannot pause or restart), Studio and Video Rooms. Our engineers continue to work on the issue and we will provide another update in 4 hours or as soon as more information becomes available.
Update
We are still investigating 500 errors when using voice recording (cannot pause and restart), Studio and video Rooms. Our engineers keep working on the issue, and we will provide another update in 2 hours or as soon as more information becomes available.
Investigating
We are currently investigating 500 errors when using voice recording (cannot pause and restart), Studio and video Rooms. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
This incident affected: SERVERLESS (Studio), PROGRAMMABLE VIDEO (Group Rooms, Go Rooms), and PROGRAMMABLE VOICE (Recording).