SMS Delivery Degradation to the UAE

Incident Report for Twilio

Resolved

The delivery degradation issue for SMS sent to the UAE has been resolved and the service is functioning normally at this time.

Posted Dec 15, 2020 - 09:10 PST

Monitoring

We are no longer seeing delivery degradation for SMS sent to the UAE. Our engineers will continue monitoring to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 15, 2020 - 07:16 PST

Investigating

Our monitoring systems have detected delivery degradation for SMS sent to the UAE. Our engineering team has been alerted and is actively working with our carrier partner to resolve the issue. We will update within 1 hour or as soon as we have more information.

Posted Dec 15, 2020 - 06:17 PST