Intermittent Lookup Failures

Incident Report for Twilio

Resolved

Lookup 'caller-name' requests have been resolved and Lookup is operating normally at this time.

Posted Apr 17, 2023 - 11:45 PDT

Monitoring

Lookup 'caller-name' requests are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Apr 17, 2023 - 11:19 PDT

Identified

The issue causing intermittent service disruption for 'caller-name' with Lookup has been identified. We are actively working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 17, 2023 - 10:34 PDT

Investigating

Our monitoring systems have detected a potential issue with Lookup 'caller-name' requests. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 17, 2023 - 10:26 PDT

This incident affected: ACCOUNT SECURITY (Lookup).