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Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      MMS Delivery Delays Over Subset of Short Codes to Multiple US Networks
      Incident Report for Twilio
      Resolved
      The incident causing MMS delivery report delays has been resolved, except for a small number of customers. We are closing this incident and will reach out to these customers individually for further follow-ups.
      Posted Sep 09, 2021 - 15:57 PDT
      Update
      We are no longer experiencing MMS delivery delays over a subset of Short Codes to multiple US networks. Our engineers are now working with our carrier partner to resolve MMS delivery report delays issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Posted Sep 08, 2021 - 21:17 PDT
      Update
      We are no longer experiencing MMS delivery delays over a subset of Short Codes to multiple US networks. Our engineers are now working with our carrier partner to resolve MMS delivery report delays issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Posted Sep 07, 2021 - 21:17 PDT
      Update
      We are no longer experiencing MMS delivery delays over a subset of Short Codes to multiple US networks. Our engineers are now working with our carrier partner to resolve MMS delivery report delays issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Posted Sep 06, 2021 - 21:17 PDT
      Update
      We are no longer experiencing MMS delivery delays over a subset of Short Codes to multiple US networks. Our engineers are now working with our carrier partner to resolve MMS delivery report delays issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Posted Sep 05, 2021 - 21:17 PDT
      Update
      We are no longer experiencing MMS delivery delays over a subset of Short Codes to multiple US networks. Our engineers are now working with our carrier partner to resolve MMS delivery report delays issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Posted Sep 04, 2021 - 21:25 PDT
      Identified
      We are no longer experiencing MMS delivery delays over a subset of Short Codes to multiple US networks. Our engineers are now working with our carrier partner to resolve MMS delivery report delays issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Posted Sep 03, 2021 - 21:25 PDT
      Update
      We are experiencing MMS delivery delays or MMS delivery report delays over a subset of Short Codes to multiple US networks. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
      Posted Sep 03, 2021 - 08:43 PDT
      Update
      We are experiencing MMS delivery delays over a subset of Short Codes to Verizon and AT&T Networks. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Posted Sep 03, 2021 - 00:43 PDT
      Update
      We are experiencing MMS delivery delays over a subset of Short Codes to Verizon and AT&T Networks. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Posted Sep 02, 2021 - 20:44 PDT
      Update
      We are experiencing MMS delivery delays over a subset of Short Codes to Verizon and AT&T Networks. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Posted Sep 02, 2021 - 18:51 PDT
      Investigating
      We are experiencing MMS delivery delays over a subset of Short Codes to Verizon and AT&T Networks. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Posted Sep 02, 2021 - 17:52 PDT
      Monitoring
      We are observing recovery in MMS delivery delays over a subset of Short Codes to Verizon and AT&T Networks. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Posted Sep 02, 2021 - 17:22 PDT
      Update
      We are experiencing MMS delivery delays over a subset of Short Codes to Verizon and AT&T Networks. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Posted Sep 02, 2021 - 13:23 PDT
      Update
      We are experiencing MMS delivery delays to multiple US networks over a subset of shortcodes Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Posted Sep 02, 2021 - 11:58 PDT
      Investigating
      We are experiencing MMS delivery delays to multiple US networks over a subset of shortcodes Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Posted Sep 02, 2021 - 11:01 PDT
      This incident affected: CARRIER NETWORK (MMS Short Code, North America).
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