MMS Delivery Delays Over Subset of Short Codes to Multiple US Networks

Incident Report for Twilio

Resolved

The incident causing MMS delivery report delays has been resolved, except for a small number of customers. We are closing this incident and will reach out to these customers individually for further follow-ups.

Posted Sep 09, 2021 - 15:57 PDT

Update

We are no longer experiencing MMS delivery delays over a subset of Short Codes to multiple US networks. Our engineers are now working with our carrier partner to resolve MMS delivery report delays issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

Posted Sep 08, 2021 - 21:17 PDT

Update

Posted Sep 07, 2021 - 21:17 PDT

Update

Posted Sep 06, 2021 - 21:17 PDT

Update

Posted Sep 05, 2021 - 21:17 PDT

Update

Posted Sep 04, 2021 - 21:25 PDT

Identified

Posted Sep 03, 2021 - 21:25 PDT

Update

We are experiencing MMS delivery delays or MMS delivery report delays over a subset of Short Codes to multiple US networks. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted Sep 03, 2021 - 08:43 PDT

Update

We are experiencing MMS delivery delays over a subset of Short Codes to Verizon and AT&T Networks. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Sep 03, 2021 - 00:43 PDT

Update

We are experiencing MMS delivery delays over a subset of Short Codes to Verizon and AT&T Networks. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Sep 02, 2021 - 20:44 PDT

Update

We are experiencing MMS delivery delays over a subset of Short Codes to Verizon and AT&T Networks. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 02, 2021 - 18:51 PDT

Investigating

We are experiencing MMS delivery delays over a subset of Short Codes to Verizon and AT&T Networks. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 02, 2021 - 17:52 PDT

Monitoring

We are observing recovery in MMS delivery delays over a subset of Short Codes to Verizon and AT&T Networks. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 02, 2021 - 17:22 PDT

Update

We are experiencing MMS delivery delays over a subset of Short Codes to Verizon and AT&T Networks. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Sep 02, 2021 - 13:23 PDT

Update

We are experiencing MMS delivery delays to multiple US networks over a subset of shortcodes Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 02, 2021 - 11:58 PDT

Investigating

We are experiencing MMS delivery delays to multiple US networks over a subset of shortcodes Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 02, 2021 - 11:01 PDT

This incident affected: CARRIER NETWORK (MMS Short Code, North America).