SMS Delays

Incident Report for Twilio

Resolved

SMS queues have drained. All services are fully operational.

Posted Mar 02, 2018 - 10:31 PST

Update

Message queues continuing to drain. We are continuing active monitoring.

Posted Mar 02, 2018 - 09:47 PST

Monitoring

We are observing recovery. Messages are still delayed as queues clear. We would expect all queues to clear within the next 10 minutes.

Posted Mar 02, 2018 - 09:33 PST

Identified

We are working on reducing delays and restoring service to affected short codes. We are also seeing delays on MMS messages.

Posted Mar 02, 2018 - 09:09 PST

Update

We are working on migrating traffic to a new site to restore inbound service on Verizon and impacted Short Codes

Posted Mar 02, 2018 - 08:38 PST

Investigating

We are experiencing delays on inbound SMS messages from Verizon and message failures on outbound and inbound messages on a subset of short codes. We are also experiencing delays in inbound messages in France & Brazil. Team is troubleshooting the issue

Posted Mar 02, 2018 - 07:09 PST

This incident affected: CARRIER NETWORK (SMS Short Code, North America) and PROGRAMMABLE MESSAGING (SMS).