Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
SMS Delays
Incident
Report for Twilio
Resolved
SMS queues have drained. All services are fully operational.
Update
Message queues continuing to drain. We are continuing active monitoring.
Monitoring
We are observing recovery. Messages are still delayed as queues clear. We would expect all queues to clear within the next 10 minutes.
Identified
We are working on reducing delays and restoring service to affected short codes. We are also seeing delays on MMS messages.
Update
We are working on migrating traffic to a new site to restore inbound service on Verizon and impacted Short Codes
Investigating
We are experiencing delays on inbound SMS messages from Verizon and message failures on outbound and inbound messages on a subset of short codes. We are also experiencing delays in inbound messages in France & Brazil. Team is troubleshooting the issue
This incident affected: CARRIER NETWORK (SMS Short Code, North America) and PROGRAMMABLE MESSAGING (SMS).