Voice Transcriptions Processing Delays

Incident Report for Twilio

Resolved

The issue that caused processing delays of Transcriptions for Voice Recordings has been resolved and Transcriptions are operating normally at this time.

Posted Mar 23, 2022 - 13:20 PDT

Monitoring

Voice transcriptions are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Mar 23, 2022 - 12:50 PDT

Update

We are continuing to investigate the issue causing delays in processing voice transcriptions. We are currently working with our provider to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Mar 23, 2022 - 12:20 PDT

Update

We are observing delays in processing voice transcriptions. We are currently working with our provider to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Mar 23, 2022 - 08:21 PDT

Update

We are observing delays in processing voice transcriptions. We are currently working with our provider to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 23, 2022 - 06:21 PDT

Investigating

We are observing delays in processing voice transcriptions. We are currently working with our provider to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 23, 2022 - 05:24 PDT

This incident affected: PROGRAMMABLE VOICE US1 (Recording US1).