Programmable Wireless Network Connectivity Issues in Portugal

Incident Report for Twilio

Resolved

The issue that caused Programmable Wireless connectivity issues with one of our partners in Portugal on Optimus network in Portugal has been resolved.

Posted Feb 08, 2022 - 16:59 PST

Update

We are continuing to monitor recovery from the issue that caused Programmable Wireless connectivity issues with one of our partners in Portugal on Optimus Network. We will provide an update in 2 hours or as soon as more information becomes available.

Posted Feb 08, 2022 - 15:00 PST

Monitoring

We are seeing recovery from the issue that caused Programmable Wireless connectivity issues with one of our partners in Portugal on Optimus Network. We are monitoring for stability and will provide an update in 2 hours or as soon as more information becomes available.

Posted Feb 08, 2022 - 13:04 PST

Update

Our engineering team is actively working with the affected network provider to resolve the issue and it is internally escalated. We will provide another update in 4 hours or sooner once more information becomes available.

Posted Feb 08, 2022 - 08:57 PST

Update

We are experiencing Programmable Wireless connectivity issues with one of our partners in Portugal on Optimus Network. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 2 hours or sooner once more information becomes available.

Posted Feb 08, 2022 - 07:06 PST

Investigating

We've become aware of a potential issue with Programmable Wireless outage in Lisbon. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Feb 08, 2022 - 07:04 PST