Voice Insights and Debugger data unavailable, Phone Number search degraded

Incident Report for Twilio

Resolved

Voice Insights, Debugger, and Phone Numbers services have been restored. All systems are fully operational

Posted Sep 07, 2017 - 07:36 PDT

Monitoring

Voice Insights, Runtime Debugger, and Phone Number Search are operating normally at this time. There may be delays retrieving Carrier and Client Voice Insights data generated since 2:06am Pacific Time on September 7. This data is being reloaded now. Voice Insights generated prior to 2:06am Pacific Time should be accessible. Our engineering team is continuing to monitor to ensure a full recovery.

Posted Sep 07, 2017 - 05:02 PDT

Update

Service for the affected products has been partially restored. Our engineering team is continuing to work on complete resolution.

Posted Sep 07, 2017 - 02:29 PDT

Investigating

We are investigating issues retrieving data from Voice Insights and the Runtime Debugger, and searching for Phone Numbers. Our engineers are working to resolve the issue.

Posted Sep 07, 2017 - 00:57 PDT

This incident affected: DEVELOPER TOOLS (Debugger & Alarms), PROGRAMMABLE VOICE US1 (Voice Insights US1), and PHONE NUMBERS.