Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Voice Insights and Debugger data unavailable, Phone Number search degraded
Incident
Report for Twilio
Resolved
Voice Insights, Debugger, and Phone Numbers services have been restored. All systems are fully operational
Monitoring
Voice Insights, Runtime Debugger, and Phone Number Search are operating normally at this time. There may be delays retrieving Carrier and Client Voice Insights data generated since 2:06am Pacific Time on September 7. This data is being reloaded now. Voice Insights generated prior to 2:06am Pacific Time should be accessible. Our engineering team is continuing to monitor to ensure a full recovery.
Update
Service for the affected products has been partially restored. Our engineering team is continuing to work on complete resolution.
Investigating
We are investigating issues retrieving data from Voice Insights and the Runtime Debugger, and searching for Phone Numbers. Our engineers are working to resolve the issue.
This incident affected: DEVELOPER TOOLS (Debugger & Alarms), PHONE NUMBERS, and PROGRAMMABLE VOICE (Voice Insights).