Emergency Services Enablement on Elastic SIP Trunking is Failing

Incident Report for Twilio

Resolved

We are no longer experiencing issues with regards to emergency services enablement for Twilio Elastic SIP Trunking. This issue has been resolved.

Posted Mar 18, 2021 - 19:05 PDT

Monitoring

This service has has been restored. We will continue to monitor and provide and update in 2 hours.

Posted Mar 18, 2021 - 17:11 PDT

Identified

We are continuing to work with our carrier partner to resolve a potential issue with verifying addresses for emergency calling for phone numbers. We expect to provide another update in 4 or as soon as more information becomes available.

Posted Mar 18, 2021 - 14:57 PDT

Update

We are continuing to work with our carrier partner to resolve a potential issue with verifying addresses for emergency calling for phone numbers. We expect to provide another update in 2 or as soon as more information becomes available.

Posted Mar 18, 2021 - 13:00 PDT

Update

Enablement of emergency services on phone numbers linked to Elastic SIP Trunks is not working. Our engineering team has escalated to the vendor. Existing phone numbers can continue to make emergency calls. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 18, 2021 - 12:04 PDT

Investigating

We've become aware of a potential issue with verifying addresses for emergency calling for phone numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 18, 2021 - 11:25 PDT

This incident affected: DEVELOPER TOOLS (Console).