Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Delayed Call Record Availability
Incident
Report for Twilio
Resolved
We are no longer experiencing delayed call record availability issues. This incident has been resolved.
Monitoring
We are observing recovery from the issue causing delayed availability for call records and Voice Intelligence transcript metadata. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Update
We continue to investigate the issue causing delays in call record availability via both the console and REST API. Calls themselves are unaffected. This incident also impacts customers' ability to view a subset of participant metadata in Voice Intelligence transcriptions for Twilio Recordings. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are investigating delays in call record availability via both the console and REST API. Calls themselves are unaffected. We expect to provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue that may affect availability of call records after call completion. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: DEVELOPER TOOLS (Debugger & Alarms).