Flex Insights Analytics Portal not Loading Data

Incident Report for Twilio

Resolved

Flex Insights access issues have been resolved, and it is operating normally at this time.

Posted Oct 28, 2022 - 08:59 PDT

Monitoring

Flex Insights are now operating normally. Customers should be able to access Flex Insights Portal now. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Oct 28, 2022 - 08:29 PDT

Update

We are currently experiencing an issue that prevents customers from accessing Flex Insights due to a vendor incident. The vendor has been alerted and is actively working on a fix. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted Oct 28, 2022 - 05:21 PDT

Update

We are currently experiencing an issue that prevents customers from accessing Flex Insights due to a vendor incident. The vendor has been alerted and is actively working on a fix. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Oct 27, 2022 - 21:31 PDT

Update

Our engineers have identified the issue causing the Flex Insights Analytics Portal to not load data and we are working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Oct 27, 2022 - 17:28 PDT

Update

Our engineers have identified the issue causing the Flex Insights Analytics Portal to not load data and we are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 27, 2022 - 15:32 PDT

Update

Our engineers have identified the issue causing the Flex Insights Analytics Portal to not load data and we are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 27, 2022 - 14:31 PDT

Identified

Our engineers have identified the issue causing the Flex Insights Analytics Portal to not load data and we are working to deploy a fix. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Oct 27, 2022 - 14:01 PDT

Update

We are still investigating an issue with Flex Insights. Our engineering team has been alerted and is actively investigating. We will update in 8 hours or as soon as we have more information.

Posted Oct 27, 2022 - 06:56 PDT

Update

We are continuing to investigate an issue with Flex Insights. Our engineering team has been alerted and is actively investigating. We will update in 4 hours or as soon as we have more information.

Posted Oct 27, 2022 - 02:47 PDT

Update

We are continuing to investigate an issue with Flex Insights. Our engineering team has been alerted and is actively investigating. We will update in 2 hours or as soon as we have more information.

Posted Oct 27, 2022 - 00:57 PDT

Update

We are continuing to investigate an issue with Flex Insights. Our engineering team has been alerted and is actively investigating. We will update in an hour or as soon as we have more information.

Posted Oct 27, 2022 - 00:06 PDT

Investigating

We’ve become aware of a potential issue with Flex Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 26, 2022 - 23:41 PDT

This incident affected: FLEX (Flex Insights).