SMS and MMS Delivery Delays From a Subset of Twilio Long Codes to Multiple Networks in Australia

Incident Report for Twilio

Resolved

The incident has been resolved and SMS and MMS delivery from a subset of Twilio Long Codes to affected networks in Australia is operating normally.

Posted Aug 26, 2026 - 04:25 PDT

Update

We have observed a recovery in SMS and MMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in Australia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Aug 26, 2026 - 01:50 PDT

Monitoring

We have observed a recovery in SMS and MMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in Australia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 25, 2026 - 23:49 PDT

Update

Twilio customers may be experiencing SMS and MMS delivery delays from a subset of Twilio Long Codes to multiple networks in Australia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 25, 2026 - 23:02 PDT

Update

Twilio customers may be experiencing SMS and MMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Australia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 25, 2026 - 21:55 PDT

Update

Twilio customers may be experiencing SMS and MMS delivery delays from Twilio to Australia network subscribers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components: :pencil2: SMS, APAC

Posted Aug 25, 2026 - 21:46 PDT

Update

Posted Aug 25, 2026 - 20:40 PDT

Identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Australia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 25, 2026 - 20:33 PDT

Investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Australia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 25, 2026 - 20:29 PDT

This incident affected: CARRIER NETWORK (SMS, APAC, MMS, APAC).