SIP Trunking post-call records delayed

Incident Report for Twilio

Resolved

The issue has been resolved with all data now available in the Console and via the API. All systems are operating normally.

Posted Aug 28, 2018 - 00:02 PDT

Update

Our Engineers continue to re-drive the missing data, we will provide another update as more information becomes available.

Posted Aug 27, 2018 - 18:41 PDT

Update

We are continuing to work on a fix for this issue.

Posted Aug 27, 2018 - 15:11 PDT

Identified

Our Engineers have identified an issue that's affecting 20% of SIP trunking post-call records to the Voice Console and API. We are currently working to re-drive the data so it will be visible in the Voice Console and via the API.

Posted Aug 27, 2018 - 15:09 PDT

This incident affected: ELASTIC SIP TRUNKING US1 (Origination US1).