SMS Delivery Report Delays for Messages Sent to US Verizon Network for Subset of Twilio Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing delivery report delays when sending to US Verizon network on Twilio short codes. This incident has been resolved.

Posted Oct 28, 2022 - 09:20 PDT

Monitoring

We are observing recovery in delivery report delays when sending to US Verizon network on Twilio short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 28, 2022 - 07:22 PDT

Update

We are still experiencing delays in receiving message delivery reports when sending to US Verizon network on Twilio short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 28, 2022 - 07:07 PDT

Investigating

We are experiencing delays in receiving message delivery reports when sending to US Verizon network on Twilio short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 28, 2022 - 06:00 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).