A subset of Voice Insights Call Summary and Conference Summary Records May Have Partial Data

Incident Report for Twilio

Resolved

The issue with calls that ended between 6:05 PM PST and 6:20 PM PST that may have partial data has been resolved, and service is operating normally at this time.

Posted Mar 18, 2024 - 22:11 PDT

Identified

A subset of voice insights call summary and conference summary records for calls that ended between 6:05 PM PST and 6:20 PM PST may have partial data. Our engineers have identified the issue and are in the process of updating the impacted records. We expect to provide another update in the next 2 hours or as soon as more information becomes available.

Posted Mar 18, 2024 - 21:15 PDT

Investigating

A subset of voice insights call summary and conference summary records for calls that ended between 6:05 PM PST and 6:20 PM PST may have partial data. Our engineers have identified the issue and are in the process of updating the impacted records. We expect to provide another update in the next hour or as soon as more information becomes available.

Posted Mar 18, 2024 - 20:15 PDT

This incident affected: PROGRAMMABLE VOICE US1 (Voice Insights US1).