SMS Delivery Delays and Failure to Safaricom Network in Kenya

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Safaricom network in Kenya. This incident has been resolved.

Posted Mar 27, 2023 - 06:50 PDT

Monitoring

We are observing recovery in SMS delivery delays and failures when sending messages to Safaricom Network in Kenya. Our Engineers are monitoring this issue and are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 27, 2023 - 04:55 PDT

Update

We are continuing to investigate SMS delivery delays and failures when sending messages to Safaricom Network in Kenya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Mar 27, 2023 - 02:11 PDT

Update

We are continuing to investigate SMS delivery delays and failures when sending messages to Safaricom Network in Kenya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 27, 2023 - 00:17 PDT

Investigating

We are experiencing SMS delivery delays and failures when sending messages to Safaricom Network in Kenya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 26, 2023 - 23:18 PDT

This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).