Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      SMS, MMS and WhatsApp Pricing Info Updates Delayed
      Incident Report for Twilio
      Resolved
      The issue with delayed message pricing info updates has been resolved, and pricing updates are operating normally at this time. This incident is resolved.
      Posted Sep 15, 2021 - 07:51 PDT
      Monitoring
      We have fully processed all delayed message pricing info updates. We will continue to monitor for system stability. We’ll provide another update in 30 minutes or as soon as more information becomes available.
      Posted Sep 15, 2021 - 07:26 PDT
      Update
      Our engineers are continuing to work on an issue where message pricing info updates may be delayed with an ETA to resolution by September 15th. This is a follow up to Incident “SMS, MMS and WhatsApp Logging Delays For Inbound and Outbound Traffic In Console and API”. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Posted Sep 14, 2021 - 18:35 PDT
      Update
      Our engineers are continue to work on an issue where message pricing info updates may be delayed with an ETA to resolution by September 15th. This is a follow up to Incident “SMS, MMS and WhatsApp Logging Delays For Inbound and Outbound Traffic In Console and API”. We expect to provide another update in 16 hours or as soon as more information becomes available.
      Posted Sep 14, 2021 - 02:35 PDT
      Update
      Our engineers are continue to work on an issue where message pricing info updates may be delayed with an ETA to resolution by September 15th. This is a follow up to Incident “SMS, MMS and WhatsApp Logging Delays For Inbound and Outbound Traffic In Console and API”. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Posted Sep 13, 2021 - 18:36 PDT
      Update
      Our engineers are continue to work on an issue where message pricing info updates may be delayed with an ETA to resolution by September 15th. This is a follow up to Incident “SMS, MMS and WhatsApp Logging Delays For Inbound and Outbound Traffic In Console and API”. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Posted Sep 13, 2021 - 14:36 PDT
      Update
      Our engineers are continue to work on an issue where message pricing info updates may be delayed with an ETA to resolution by September 15th. This is a follow up to Incident “SMS, MMS and WhatsApp Logging Delays For Inbound and Outbound Traffic In Console and API”. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Posted Sep 13, 2021 - 12:37 PDT
      Identified
      Our engineers are working on an issue where message pricing info updates may be delayed with an ETA to resolution by September 15th. This is a follow up to Incident “SMS, MMS and WhatsApp Logging Delays For Inbound and Outbound Traffic In Console and API”. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Posted Sep 13, 2021 - 11:36 PDT
      This incident affected: PROGRAMMABLE MESSAGING (MMS, SMS, Messaging Channels).