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SMS, MMS and WhatsApp Pricing Info Updates Delayed
Incident Report for Twilio
Resolved
The issue with delayed message pricing info updates has been resolved, and pricing updates are operating normally at this time. This incident is resolved.
Posted Sep 15, 2021 - 07:51 PDT
Monitoring
We have fully processed all delayed message pricing info updates. We will continue to monitor for system stability. We’ll provide another update in 30 minutes or as soon as more information becomes available.
Posted Sep 15, 2021 - 07:26 PDT
Update
Our engineers are continuing to work on an issue where message pricing info updates may be delayed with an ETA to resolution by September 15th. This is a follow up to Incident “SMS, MMS and WhatsApp Logging Delays For Inbound and Outbound Traffic In Console and API”. We expect to provide another update in 24 hours or as soon as more information becomes available.
Posted Sep 14, 2021 - 18:35 PDT
Update
Our engineers are continue to work on an issue where message pricing info updates may be delayed with an ETA to resolution by September 15th. This is a follow up to Incident “SMS, MMS and WhatsApp Logging Delays For Inbound and Outbound Traffic In Console and API”. We expect to provide another update in 16 hours or as soon as more information becomes available.
Posted Sep 14, 2021 - 02:35 PDT
Update
Our engineers are continue to work on an issue where message pricing info updates may be delayed with an ETA to resolution by September 15th. This is a follow up to Incident “SMS, MMS and WhatsApp Logging Delays For Inbound and Outbound Traffic In Console and API”. We expect to provide another update in 8 hours or as soon as more information becomes available.
Posted Sep 13, 2021 - 18:36 PDT
Update
Our engineers are continue to work on an issue where message pricing info updates may be delayed with an ETA to resolution by September 15th. This is a follow up to Incident “SMS, MMS and WhatsApp Logging Delays For Inbound and Outbound Traffic In Console and API”. We expect to provide another update in 4 hours or as soon as more information becomes available.
Posted Sep 13, 2021 - 14:36 PDT
Update
Our engineers are continue to work on an issue where message pricing info updates may be delayed with an ETA to resolution by September 15th. This is a follow up to Incident “SMS, MMS and WhatsApp Logging Delays For Inbound and Outbound Traffic In Console and API”. We expect to provide another update in 2 hours or as soon as more information becomes available.
Posted Sep 13, 2021 - 12:37 PDT
Identified
Our engineers are working on an issue where message pricing info updates may be delayed with an ETA to resolution by September 15th. This is a follow up to Incident “SMS, MMS and WhatsApp Logging Delays For Inbound and Outbound Traffic In Console and API”. We expect to provide another update in 1 hour or as soon as more information becomes available.
Posted Sep 13, 2021 - 11:36 PDT
This incident affected: PROGRAMMABLE MESSAGING (MMS, SMS, Messaging Channels).