Issues with E911 address activation

Incident Report for Twilio

Resolved

We are no longer observing E911 address activation failures. This incident has been resolved.

Posted Jul 29, 2020 - 07:30 PDT

Update

We are continuing to monitor for any further issues.

Posted Jul 29, 2020 - 05:34 PDT

Update

We are continuing to monitor for any further issues.

Posted Jul 29, 2020 - 03:28 PDT

Monitoring

E911 address activation is now operating normally. We will continue to monitor the situation before we mark the incident as fully resolved.

Posted Jul 29, 2020 - 02:46 PDT

Identified

The issue has been identified and our engineering team is working on a resolution. We will provide a further update within 1 hour.

Posted Jul 29, 2020 - 01:52 PDT

Update

We are experiencing an issue with E911 address activation, customers are currently unable to associate new E911 addresses with their Twilio phone numbers. Currently configured numbers and existing addresses are not affected. We will provide an update within 30 minutes.

Posted Jul 29, 2020 - 01:13 PDT

Investigating

Our monitoring systems have detected a potential issue with Phone Number E911 functionality. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 29, 2020 - 00:42 PDT

This incident affected: PHONE NUMBERS.