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Issues found outside of Twilio’s Network
System Metrics
SMS Delivery Delays on Alpha Register Sender IDs in Mexico
Incident
Report for Twilio
Resolved
We are no longer experiencing SMS delivery delays when sending messages to Mexico from registered Alphanumeric Sender IDs. This incident has been resolved.
Monitoring
We are observing recovery in SMS delivery delays for messages sent from Alpha Register Sender IDs in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in [X hours] or as soon as more information becomes available.
Update
We continue to experience SMS delivery delays for messages sent from Alpha Register Sender IDs in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Update
We continue to experience SMS delivery delays for messages sent from Alpha Register Sender IDs in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Update
We are experiencing SMS delivery delays for messages sent from Alpha Register Sender IDs in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with SMS delivery delays on Alpha Register sender ID in Mexico. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: CARRIER NETWORK (SMS Long Code, North America).