Delayed Intelligent Alerts Notifications and Stale Alert History in Console

Incident Report for Twilio

Resolved

Issue affecting Alert notifications for messaging metric anomalies delivered later than expected. Alert history displayed in the Console not reflecting recent activity has been resolved and Intelligent Alerts service is operating normally at this time.

Posted Sep 21, 2026 - 18:01 PDT

Monitoring

We are seeing a recovery on the issue affecting Intelligent Alerts. Alert notifications for messaging metric anomalies may be delivered later than expected. Alert history displayed in the Console may also not reflect recent activity. Our team is actively monitoring. We will provide an update in 30 minutes as more information becomes available.

Posted Sep 21, 2026 - 17:33 PDT

Update

We are currently experiencing an issue affecting Intelligent Alerts. Alert notifications for messaging metric anomalies may be delivered later than expected. Alert history displayed in the Console may also not reflect recent activity. Our team is actively investigating. We will provide an update in 1 hour as more information becomes available.

Posted Sep 21, 2026 - 17:06 PDT

Investigating

Our monitoring systems have detected a potential issue with Twilio Alerts. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Posted Sep 21, 2026 - 16:54 PDT

This incident affected: PROGRAMMABLE MESSAGING (Intelligent Alerts).