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        SMS Delivery Delays to Zain Network in Sudan

        Incident Report for Twilio

        Resolved

        We are no longer experiencing SMS delivery delays when sending messages to Zain network in Sudan. This incident has been resolved.
        Posted Apr 26, 2023 - 08:54 PDT

        Monitoring

        We are observing recovery in SMS delivery delays when sending messages to Zain network in Sudan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Apr 26, 2023 - 06:59 PDT

        Update

        We continue to observe SMS delivery delays when sending messages to Zain Network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Posted Apr 25, 2023 - 17:06 PDT

        Update

        We continue to observe SMS delivery delays when sending messages to Zain Network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Posted Apr 24, 2023 - 17:06 PDT

        Update

        We are continuing to observe SMS delivery delays when sending messages to Zain Network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Posted Apr 23, 2023 - 17:11 PDT

        Update

        We continue to observe SMS delivery delays when sending messages to Zain Network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Posted Apr 22, 2023 - 17:11 PDT

        Update

        We continue to observe SMS delivery delays when sending messages to Zain Network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Posted Apr 21, 2023 - 17:25 PDT

        Update

        We continue to observe SMS delivery delays when sending messages to Zain Network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Posted Apr 21, 2023 - 01:25 PDT

        Update

        We continue to observe SMS delivery delays when sending messages to Zain Network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Posted Apr 20, 2023 - 17:04 PDT

        Update

        We are continuing to observe SMS delivery delays when sending messages to Zain Network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Apr 20, 2023 - 13:04 PDT

        Update

        We continue to experience SMS delivery delays to Zain Network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Apr 20, 2023 - 11:04 PDT

        Investigating

        This incident causing SMS delivery delays to Zain Network in Sudan was prematurely resolved in one of our previous posts. Please refer to https://status.twilio.com/incidents/sx6v76zcrjch for previous updates. We continue to observe SMS delivery delays to Zain Network in Sudan. Our next update will be provided in 1 hour. We apologize for the inconvenience and for any confusion this may have caused.
        Posted Apr 20, 2023 - 10:01 PDT
        This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).
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