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        Errors updating Programmable Wireless SIMs with ICCIDs beginning in 8901240* activated before 4/13

        Incident Report for Twilio

        Resolved

        The issue has been resolved.
        Posted Apr 16, 2020 - 17:04 PDT

        Monitoring

        Updates are now succeeding.
        Posted Apr 16, 2020 - 15:40 PDT

        Investigating

        Programmable Wireless SIMs with ICCIDs beginning in 8901240* that were activated before April 13th are experiencing errors when updating their status or Rate Plan. We are investigating this issue.
        Posted Apr 16, 2020 - 13:35 PDT