TaskRouter Statistics APIs Not Returning Data

Incident Report for Twilio

Resolved

Between 04:49 PM and 06:35 PM, PDT we were experiencing issues with calls to our TaskRouter statistics APIs, which will result in customers receiving 200 OK's but no data was returned. Since resolution, data queried during this timeframe is now correct.

Posted Sep 16, 2020 - 18:59 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 16, 2020 - 18:33 PDT

This incident affected: FLEX (TaskRouter).