SMS Delivery Failures via Indonesia Excelcom

Incident Report for Twilio

Resolved

We are no longer experiencing delivery failures for SMS sending to and/or receiving from Indonesia Exelcom. This incident has been resolved.

Posted Dec 19, 2020 - 18:37 PST

Monitoring

We are noticing recovery and are monitoring the results.

Posted Dec 19, 2020 - 16:51 PST

Update

Our engineers are still working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 19, 2020 - 16:21 PST

Investigating

We are experiencing SMS delivery failures sending to and/or receiving from Indonesia Exelcom. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 19, 2020 - 15:05 PST

This incident affected: CARRIER NETWORK (SMS, APAC).