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Calabrio Teleopti Workforce Management integration with Flex is degraded
Incident
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Resolved
This incident has been resolved.
Update
We are experiencing degraded connectivity between Calabrio Teleopti Workforce Management and Flex. This is causing a delay with the delivery of Real-Time Adherence data for a subset of customers. Our engineers have identified the root cause and are working with Calabrio to resolve the issue. We will provide an update as soon as we have additional information.
Identified
We are experiencing degraded connectivity between Calabrio Teleopti Workforce Management and Flex. This is causing a delay with the delivery of Real-Time Adherence data for a subset of customers. Our engineers are actively assessing the situation and we will post further updates as soon as information becomes available.
Investigating
We are investigating an issue with the Workforce Management feed for a subset of Flex customers. Our engineers are working to identify the issue. We will provide an update as soon as we have additional information.
This incident affected: FLEX (TaskRouter, Flex Application Platform).
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