Calabrio Teleopti Workforce Management integration with Flex is degraded

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted May 16, 2020 - 11:58 PDT

Update

We are experiencing degraded connectivity between Calabrio Teleopti Workforce Management and Flex. This is causing a delay with the delivery of Real-Time Adherence data for a subset of customers. Our engineers have identified the root cause and are working with Calabrio to resolve the issue. We will provide an update as soon as we have additional information.

Posted May 16, 2020 - 11:36 PDT

Identified

We are experiencing degraded connectivity between Calabrio Teleopti Workforce Management and Flex. This is causing a delay with the delivery of Real-Time Adherence data for a subset of customers. Our engineers are actively assessing the situation and we will post further updates as soon as information becomes available.

Posted May 16, 2020 - 10:41 PDT

Investigating

We are investigating an issue with the Workforce Management feed for a subset of Flex customers. Our engineers are working to identify the issue. We will provide an update as soon as we have additional information.

Posted May 16, 2020 - 10:00 PDT

This incident affected: FLEX (Flex Application Platform, TaskRouter).