Missing Inbound Messages on Some US Short Codes

Incident Report for Twilio

Resolved

The carrier issue was resolved at approximately 12:45 pm and inbound messages are now being correctly delivered to Twilio. Our monitoring shows that messages sent during the impacted time window were queued by the carrier have all been received by Twilio and processed.

Posted Jul 09, 2018 - 13:01 PDT

Investigating

Our monitoring systems have detected missing inbound messages on some US short codes starting at approximately 12:05 pm PT. We have escalated to the carriers, and their engineering teams are actively investigating.

Posted Jul 09, 2018 - 12:43 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).