The Super SIM connectivity interruptions have been resolved and Super SIM is operating normally at this time.
Posted May 11, 2023 - 18:31 PDT
Monitoring
Our engineering team has put in a fix to address the issue causing connectivity interruption. We are seeing recovery and are continuing to monitor for service performance. We will provide another update in 30 minutes or as soon as more information becomes available.
Posted May 11, 2023 - 18:01 PDT
Investigating
At 3:50 PM PST, the service that previously restarted leading to a drop in connectivity did so again. The previous incident link is https://manage.statuspage.io/pages/gpkpyklzq55q/incidents/phgdhvmjs4x0. A new instance has been deployed and the impacted one has been taken out of the load balancer. Devices currently connected through the new instance and will continue to stay connected as sessions are slowly drained from it.
