SMS Failures Towards the US T-Mobile & Sprint Network

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures towards the US T-Mobile & Sprint network via short code and Toll Free numbers. This incident has been resolved.

Posted Sep 29, 2021 - 03:28 PDT

Monitoring

We are observing successful SMS delivery towards the US T-Mobile & Sprint network via short code and toll free numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 29, 2021 - 01:39 PDT

Update

We are experiencing SMS delivery failures towards the US T-Mobile & Sprint network via short code and toll free numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hours or as soon as more information becomes available.

Posted Sep 29, 2021 - 00:45 PDT

Investigating

We've become aware of a potential issue with SMS Degradation towards US T-Mobile & Sprint. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 29, 2021 - 00:36 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America, SMS Toll-Free, North America).