Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Subset of Accounts are Seeing a High Level Filtering of Messages
Incident
Report for Twilio
Resolved
We are no longer experiencing SMS filtering issues for messages sent to Verizon recipients. This incident has been resolved.
Monitoring
We are observing improvement in SMS filtering issues for messages sent to Verizon recipients. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We continue to experience SMS filtering issues for messages sent to Verizon recipients. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Update
We continue to experience SMS filtering issues by Verizon. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hour or as soon as more information becomes available.
Update
We are experiencing SMS filtering issues by Verizon. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with a subset of accounts seeing filtering of messages toward the US Verizon network. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: CARRIER NETWORK (SMS Toll-Free, North America).