Subset of Accounts are Seeing a High Level Filtering of Messages

Incident Report for Twilio

Resolved

We are no longer experiencing SMS filtering issues for messages sent to Verizon recipients. This incident has been resolved.

Posted May 26, 2022 - 20:26 PDT

Monitoring

We are observing improvement in SMS filtering issues for messages sent to Verizon recipients. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted May 26, 2022 - 18:43 PDT

Update

We continue to experience SMS filtering issues for messages sent to Verizon recipients. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted May 26, 2022 - 16:07 PDT

Update

We continue to experience SMS filtering issues by Verizon. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hour or as soon as more information becomes available.

Posted May 26, 2022 - 14:07 PDT

Update

We are experiencing SMS filtering issues by Verizon. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted May 26, 2022 - 13:13 PDT

Investigating

Our monitoring systems have detected a potential issue with a subset of accounts seeing filtering of messages toward the US Verizon network. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted May 26, 2022 - 12:58 PDT

This incident affected: CARRIER NETWORK (SMS Toll-Free, North America).