MMS Delivery Delays from a subset of Short Codes to US Network Subscribers and MMS Delivery Failures to a Subset of Short Codes from US Network Subscribers

Incident Report for Twilio

Resolved

We are no longer experiencing MMS Delivery Delays from a subset of Twilio short codes to US network subscribers. The incident has been resolved.

Posted Jul 02, 2025 - 07:34 PDT

Update

We are still observing recovery in MMS Delivery Delays from a subset of Twilio short codes to US network subscribers. We will continue monitoring the service to ensure a full recovery. We will provide another update in another 2 hours or as soon as more information becomes available.

Posted Jul 02, 2025 - 05:33 PDT

Monitoring

We are observing recovery in MMS Delivery Delays from a subset of Twilio short codes to US network subscribers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 02, 2025 - 03:37 PDT

Update

We are continuing to experience MMS Delivery Delays from a subset of Twilio Short codes to US Network Subscribers. Our engineers are working with our carrier partner to identify and resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted Jul 02, 2025 - 01:18 PDT

Update

We are continuing to experience MMS Delivery Delays from a subset of Twilio Short codes to US Network Subscribers. Our engineers are working with our carrier partner to identify and resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Jul 01, 2025 - 17:29 PDT

Update

We have identified that this incident is impacting a subset of short codes instead of a subset of phone numbers, we have confirmed MMS Delivery Delays from a subset of Short codes to US Network Subscribers and MMS delivery failures to a subset of short codes from US Network subscribers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available

Posted Jul 01, 2025 - 14:55 PDT

Update

We are continuing to experience issues with message failures to a subset of phone numbers in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Jul 01, 2025 - 11:55 PDT

Update

We are continuing to experience issues with message failures to a subset of phone numbers in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jul 01, 2025 - 08:19 PDT

Update

We are continuing to experience issues with message failures to a subset of phone numbers in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 01, 2025 - 06:21 PDT

Identified

The issue causing message failures to a subset of phone numbers in United States of America has been identified. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 01, 2025 - 05:35 PDT

This incident affected: CARRIER NETWORK (MMS Short Code, North America).