Twilio Services
Issues related to Twilio’s Software
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    Issues found outside of Twilio’s Network
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      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics

        MMS Delivery Delays from a subset of Short Codes to US Network Subscribers and MMS Delivery Failures to a Subset of Short Codes from US Network Subscribers

        Incident Report for Twilio

        Monitoring

        We are observing recovery in MMS Delivery Delays from a subset of Twilio short codes to US network subscribers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Jul 02, 2025 - 03:37 PDT

        Update

        We are continuing to experience MMS Delivery Delays from a subset of Twilio Short codes to US Network Subscribers. Our engineers are working with our carrier partner to identify and resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Posted Jul 02, 2025 - 01:18 PDT

        Update

        We are continuing to experience MMS Delivery Delays from a subset of Twilio Short codes to US Network Subscribers. Our engineers are working with our carrier partner to identify and resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Posted Jul 01, 2025 - 17:29 PDT

        Update

        We have identified that this incident is impacting a subset of short codes instead of a subset of phone numbers, we have confirmed MMS Delivery Delays from a subset of Short codes to US Network Subscribers and MMS delivery failures to a subset of short codes from US Network subscribers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available
        Posted Jul 01, 2025 - 14:55 PDT

        Update

        We are continuing to experience issues with message failures to a subset of phone numbers in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Posted Jul 01, 2025 - 11:55 PDT

        Update

        We are continuing to experience issues with message failures to a subset of phone numbers in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Jul 01, 2025 - 08:19 PDT

        Update

        We are continuing to experience issues with message failures to a subset of phone numbers in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Jul 01, 2025 - 06:21 PDT

        Identified

        The issue causing message failures to a subset of phone numbers in United States of America has been identified. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Jul 01, 2025 - 05:35 PDT
        This incident affects: CARRIER NETWORK (MMS Short Code, North America).