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Workforce Management integration with Flex was down
Incident
Report for Twilio
Resolved
We were experiencing degraded connectivity between Workforce Management and Flex. This was causing a delay with the delivery of Real-Time Adherence data for a subset of customers. Our engineers have identified the root cause and have resolved the issue.
Investigating
Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: TWILIO PLATFORM (Debugger & Alerts).
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We detect and resolve over 97% of carrier disruptions before they impact customers.
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