Workforce Management integration with Flex was down

Incident Report for Twilio

Resolved

We were experiencing degraded connectivity between Workforce Management and Flex. This was causing a delay with the delivery of Real-Time Adherence data for a subset of customers. Our engineers have identified the root cause and have resolved the issue.

Posted Jun 01, 2020 - 10:14 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jun 01, 2020 - 09:46 PDT

This incident affected: DEVELOPER TOOLS (Debugger & Alarms).