SMS Delivery Delays to the Globe Network in the Philippines

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to the Globe Network in the Philippines. This incident has been resolved.

Posted Jul 28, 2023 - 00:49 PDT

Monitoring

We are observing a recovery from the SMS delivery delays when sending messages to the Globe network in the Philippines. We are monitoring the service to ensure a full recovery, and we will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 27, 2023 - 23:04 PDT

Update

We continue to experience SMS delivery delays when sending messages to the Globe Network in the Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 27, 2023 - 22:03 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to the Globe Network in the Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 27, 2023 - 21:18 PDT

This incident affected: CARRIER NETWORK (SMS, APAC).