One Way Audio Issue Affecting Inbound and Outbound Calls to a Subset of Twilio Japan Numbers

Incident Report for Twilio

Resolved

We are no longer seeing one way audio issue with both inbound and outbound calls made to/from a subset of Twilio Japan numbers. This incident has been resolved.

Posted Sep 30, 2021 - 20:29 PDT

Monitoring

We are observing recovery in one way audio issue with both inbound and outbound calls made to/from a subset of Twilio Japan numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 30, 2021 - 18:39 PDT

Investigating

We are investigating a one way audio issue with both inbound and outbound calls made to/from a subset of Twilio Japan numbers. We expect to have an update for you in 1 hour or as soon as we have more information.

Posted Sep 30, 2021 - 18:09 PDT

This incident affected: CARRIER NETWORK (Voice, APAC).