Report an Incident
Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      SMS Delivery Delays to Comcel/Claro networks in Colombia
      Incident Report for Twilio
      Resolved
      We are no longer experiencing delivery status delays to Comcel/Claro networks in Colombia. This incident has been resolved.
      Posted Jul 02, 2020 - 22:29 PDT
      Update
      We are continuing to work with our carrier partner to resolve the issue. We will provide further updates as more information becomes available.
      Posted Jul 02, 2020 - 20:31 PDT
      Investigating
      We are experiencing SMS delivery delays when sending messages to Comcel/Claro networks in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
      Posted Jul 02, 2020 - 19:30 PDT
      This incident affected: CARRIER NETWORK (SMS Long Code, North America).
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