SMS Delivery Delays to Comcel/Claro networks in Colombia

Incident Report for Twilio

Resolved

We are no longer experiencing delivery status delays to Comcel/Claro networks in Colombia. This incident has been resolved.

Posted Jul 02, 2020 - 22:29 PDT

Update

We are continuing to work with our carrier partner to resolve the issue. We will provide further updates as more information becomes available.

Posted Jul 02, 2020 - 20:31 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to Comcel/Claro networks in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.

Posted Jul 02, 2020 - 19:30 PDT

This incident affected: CARRIER NETWORK (SMS Long Code, North America).