SMS delivery degradation to the TIM network in Brazil

Incident Report for Twilio

Resolved

We have confirmed a full return to stable delivery when sending messages to the TIM network in Brazil (724-002). This incident is considered resolved.

Posted Oct 03, 2020 - 14:55 PDT

Monitoring

We are seeing a return to stable delivery when sending messages to the TIM network in Brazil (724-002). Our engineers will continue to monitor this to ensure service remains stable. We expect to provide an update if anything changes, or we have determined this incident resolved.

Posted Oct 03, 2020 - 13:45 PDT

Investigating

Our system has detected SMS delivery issues when sending messages to the TIM network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 03, 2020 - 12:50 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).