MMS Delivery Receipts delays to US All Carriers and Delivery Delayed to Verizon from a Small subset of Shortcodes

Incident Report for Twilio

Resolved

We are no longer experiencing delivery report delays to Sprint, ATT, Verizon and T-Mobile. This incident has been resolved.

Posted Apr 16, 2022 - 21:57 PDT

Monitoring

We are observing recovery in MMS delivery report delays to Sprint, ATT, Verizon and T-Mobile. We will continue monitoring the service and will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 16, 2022 - 20:00 PDT

Update

We are seeing recovery for delivery report delays to Sprint, ATT and T-Mobile, but continue to experience delivery delays and delivery report delays to Verizon. Our engineers continue to work with our carrier partners to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Apr 16, 2022 - 17:00 PDT

Update

We are seeing recovery for delivery report delays to Sprint, ATT and T-Mobile, but continue to experience delivery delays and delivery report delays to Verizon. Our engineers continue to work with our carrier partners to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 16, 2022 - 15:05 PDT

Update

We are experiencing delays in receiving MMS delivery receipts to US carriers and delayed messages to Verizon from a small subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 16, 2022 - 14:00 PDT

Investigating

Our monitoring systems have detected a potential issue with MMS delivery receipt delays to US carrier and Delayed messages to Verizon from a small subset of shortcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 16, 2022 - 13:40 PDT

This incident affected: CARRIER NETWORK (MMS Long Code, North America, MMS Short Code, North America).