Delays in Billing and Usage API

Incident Report for Twilio

Resolved

This incident has been resolved. All systems operating normally.

Posted Aug 02, 2017 - 14:18 PDT

Update

The issue is still being remediated. We will update once the issue is resolved.

Posted Aug 02, 2017 - 13:24 PDT

Update

We are continuing to remediate the issue. We expect this to be resolved within two hours. Next update will be once the issue is resolved.

Posted Aug 02, 2017 - 10:00 PDT

Update

We continue to experience pricing and usage delays. Resolution of this issue is expected within the next 3-4 hours

Posted Aug 02, 2017 - 07:28 PDT

Identified

We continue to experience pricing and usage delays. Resolution of this issue is expected within the next 8 hours.

Posted Aug 01, 2017 - 23:51 PDT

Investigating

We are experiencing delays updating billing and usage information in Console as well as our Calls, Messages and Usage API. Price for calls and messages will be marked TBD. Our engineering team is working on resolving this delay as soon as possible.

Posted Aug 01, 2017 - 23:34 PDT

This incident affected: TWILIO PLATFORM (Billing).