Connectivity Lost on 19% of Super SIM Devices

Incident Report for Twilio

Resolved

We are no longer experiencing experiencing Super SIM connectivity issues with one of our partners.. This incident has been resolved.

Posted Jul 02, 2022 - 02:42 PDT

Monitoring

Beginning at 08:08 am UTC, we observed 19% of active data sessions on Super SIM being dropped. The drop was due to a service interruption at one of our downstream connectivity partners. Devices that attempted to reconnect immediately after losing connectivity should have been able to successfully reconnect to the redundant instances while the impacted one recovered. We will continue to monitor. We are seeing that only 3% of Super SIM devices have not yet recovered. We will keep monitoring the service. We will post another update in 1 hour or when new information becomes available.

Posted Jul 02, 2022 - 01:54 PDT

Update

We are experiencing Super SIM connectivity issues with one of our partners. Impacted devices have lost connection. We are seeing that those devices reconnect. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 1 hour or sooner once more information becomes available.

Posted Jul 02, 2022 - 01:40 PDT

Investigating

Our monitoring systems have detected a potential issue with SuperSIM user session drops on sponsor. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 02, 2022 - 01:29 PDT