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        Call Failures to a Subset of Twilio United Kingdom Numbers

        Incident Report for Twilio

        Resolved

        The issue affecting inbound calls to subset of twilio UK phone numbers has been resolved, and the service is functioning normally at this time.
        Posted Aug 19, 2021 - 03:55 PDT

        Monitoring

        We have started seeing recovery for inbound call failures to subset of twilio UK phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Aug 19, 2021 - 02:06 PDT

        Update

        The issue causing inbound call failures to subset of twilio UK phone numbers has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Posted Aug 19, 2021 - 01:10 PDT

        Identified

        The issue causing call failures to a subset of twilio UK phone numbers has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Posted Aug 18, 2021 - 17:11 PDT

        Update

        We are continuing to work with our carrier partner to resolve the issue with call failures to a subset of Twilio UK numbers. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Aug 18, 2021 - 13:12 PDT

        Update

        We are experiencing an issue with call failures to a subset of Twilio UK numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Aug 18, 2021 - 11:14 PDT

        Investigating

        Our monitoring systems have detected an issue with call failures to a subset of Twilio UK numbers. Our engineering team has been alerted and is actively investigating. We will update in an hour or as soon as we have more information.
        Posted Aug 18, 2021 - 10:09 PDT
        This incident affected: CARRIER NETWORK (Voice, Europe).