Trial accounts in GBP Currency Getting Incorrectly Suspended

Incident Report for Twilio

Resolved

Trial accounts using GBP currency is operating normally at this time.

Posted Feb 10, 2021 - 17:56 PST

Monitoring

Trial accounts using GBP currency are now operating normally and is no longer suspending. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Feb 10, 2021 - 17:27 PST

Update

We are addressing the trial accounts being suspended using GBP currency on the Twilio platform. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 10, 2021 - 17:10 PST

Identified

We are addressing the trial accounts being suspended using GBP currency on the Twilio platform. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 10, 2021 - 16:01 PST

Update

We are experiencing trial accounts being suspended using GBP currency on the Twilio platform. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 10, 2021 - 15:42 PST

Update

We are experiencing trial accounts being suspended using GBP currency on the Twilio platform. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 10, 2021 - 14:44 PST

Investigating

Our monitoring systems have detected a potential issue with trial accounts. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Feb 10, 2021 - 14:36 PST

This incident affected: TWILIO PLATFORM (Billing).