SMS Delivery Delays to Moov and Orange in Côte D'Ivoire

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Moov and Orange in Côte D'Ivoire. This incident has been resolved.

Posted Apr 17, 2025 - 17:08 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Moov and Orange in Côte D'Ivoire. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 17, 2025 - 15:09 PDT

Update

We are continuing to investigate this issue. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available

Posted Apr 17, 2025 - 00:39 PDT

Investigating

We are continuing to investigate this issue. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Apr 16, 2025 - 16:50 PDT

Monitoring

Posted Apr 16, 2025 - 15:36 PDT

Update

We are continuing to investigate this issue. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Apr 16, 2025 - 13:32 PDT

Update

We are continuing to investigate this issue. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 16, 2025 - 11:25 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to Moov and Orange in Côte D'Ivoire. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 16, 2025 - 10:25 PDT

This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).