SMS Delivery Delay to Movilnet Venezuela

Incident Report for Twilio

Resolved

We are no longer experiencing delivery status delays when sending to Venezuela Movilnet. This incident has been resolved.

Posted Jul 13, 2020 - 20:12 PDT

Monitoring

We are observing recovery in delivery status delays when sending to Venezuela Movilnet. We will continue monitoring the service to ensure full recovery before we proceed to resolve this incident.

Posted Jul 13, 2020 - 19:25 PDT

Update

We are experiencing SMS delivery delays when sending messages to Venezuela Movilnet. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.

Posted Jul 13, 2020 - 17:24 PDT

Update

Posted Jul 13, 2020 - 16:21 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 13, 2020 - 16:11 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).